Does the Refrigerator Water Line & Cord Control work with all models?

Yes!  The hook can be placed anywhere along the top of the back of the refrigerator and therefore can work with any make or model.

What is the length of the Refrigerator Water Line & Cord Control?

Out of the package, the Waterline Control is 39 inches and the Cord Control is 23 inches.

Is any special equipment or tools required for Installation?

No, you will not need any special tools or equipment.  The directions are simple and done easily in a matter of minutes.

How can I place an order?

Placing your order is simple, easy and secure.  You can place your order online at refrigeratorwaterlinecontol.com.  You can also call us at 1-315-748-5454 or email us at sales@refrigeratorwaterlinecontrol.com to place an order.

Is it safe to order online?

Absolutely!  Our website has SSL encryption technology and your information is never shared or sold to any third party.

How can I pay for my order?

You can use Visa, MasterCard, Discover or American Express credit cards, or pay securely with your PayPal account

I placed an incorrect order or have incorrect information in the order I submitted. What can I do?

If any error has occurred, please call customer service at 1-315-748-5454 or email us at sales@innovativemfg.com immediately.  We want to ensure order accuracy before shipment, and will do our best to make it right.  Please keep in mind that orders may process in as little as 24 hours, so contact us as soon as possible with any errors.

What if a part of my order arrives damaged?

Our product is carefully packed to avoid damage during shipment.  However, if your order arrives damaged, please notify us immediately. We will work to make sure any damaged parts are replaced as quickly as possible.

What is your return policy?

All returns should be requested within 30 days of delivery. Returns must arrive back in original condition, undamaged.  The purchaser is responsible for all return shipping fees.

What is your cancellation policy?

Cancellations must be made to an order prior to shipping.  Once the product has shipped, the purchaser will be responsible for all shipping costs, which will be deducted from the refund.

How much is shipping?

Shipping is free for any order to the 48 contiguous United States.  International deliveries require shipping costs to be paid by the customer.  If you wish to pay for Express delivery, you can choose that option at Checkout.

How long does shipping take?

Typically the product is in stock and ships within 24-48 hours. However, at times of higher demand, orders may take longer to ship.  We always do our best to ensure availability to ship within 24-48 hours.

How will you ship my order?

We will ship your product using the best method available based on your order.  Typically we use USPS for safe and reliable shipping.  Larger orders, Express delivery, or International orders may be shipped using FedEx or UPS.